Aragon Research, Inc. today announced the publication of its second annual Aragon Research Globe for Strategic Response Management (SRM), 2026. The research reveals a fundamental transformation in how organizations manage complex customer-facing requests, shifting rapidly from reactive AI assistants toward fully autonomous, agentic AI.
Aragon Research Inc., a leading independent research and advisory firm, today announced the formal release of the Aragon P.A.T.H. AI Framework. Built upon Aragon's extensive heritage in Go-to-Market (GTM) and corporate strategy advisory, the new framework provides enterprise leaders with a practical, understandable diagnostic tool to benchmark organizational readiness and scale artificial intelligence initiatives effectively.
Following Aragon Research's historic announcement defining the Intelligent Communications Experience (ICX) market—projected to surge to $251.83 billion by 2031—the world's leading communications, collaboration, and customer experience (CX) providers today issued strong statements of validation and strategic alignment.
Aragon Research Inc., a leading independent technology research and advisory firm, today announced the official launch of Aragon One. This new flagship offering integrates two of Aragon's most powerful innovations—Provisor AI and the updated Foresight AI—into a single, unified enterprise subscription designed to help technology and business leaders accelerate strategy, modernize operations, and navigate the expanding artificial intelligence landscape.
Aragon Research today announced the identification of a massive new enterprise technology category: the Intelligent Communications Experience (ICX). Projected to surge to $251.83 billion by 2031 (up from $152.13 billion in 2025), ICX shatters the historical silos between legacy unified communications and contact center platforms. More importantly, it establishes a critical enterprise beachhead for a new era of human and AI-driven agentic use cases.
MHC, a provider of AI-powered SaaS solutions for document, customer communications, and payment automation, today announced it has been named a Leader in the 2026 Aragon Research Globe™ for Workflow and Content Automation (WCA).
Aragon Research, Inc. today released its third annual Aragon Research Globe™ for Enterprise Coaching, 2027, evaluating major providers in a market undergoing a rapid transformation driven by Generative AI and Conversational Intelligence. The report highlights a definitive shift away from passive, "rearview mirror" call reviews toward active, real-time AI Coaching Assistants that guide customer-facing employees in the moment.
Aragon Research Inc. today released its annual Aragon Research Globe™ for Workflow and Content Automation (WCA), 2026, evaluating 13 major providers in a market poised for massive transformation. The report highlights that the WCA market is expected to experience more change in the coming year than in the last decade, driven by the arrival of Content Assistants and AI Agents that help knowledge workers get work done faster.
This is the newest page. Registered accounts read further back.