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New proprietary framework analyzes 100% of customer interactions to identify the issues driving customer friction and business impactAUSTIN, Texas, Sept. 24, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today unveiled TTEC CARES, a proprietary quality intelligence framework designed to help organizations move beyond traditional quality assurance scorecards a

A study of 150 CX and IT leaders found no organization achieved meaningful AI-driven cost reductions, prompting companies to plan data, governance, and operating model updates for 2027AUSTIN, Texas, Aug. 17, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today released new research by TTEC Digital showing that despite widespread enterprise AI adoption, many or

Moby summary of TTEC Holdings, Inc.'s Q2 2026 earnings call

TeleTech (NASDAQ:TTEC) reported second-quarter results that fell short of its plan, as revenue and profitability declined from a year earlier amid pressure in its Engage segment. Management said it is pursuing cost reductions, operational changes and client profitability reviews while beginning a st

Updates Outlook for Full Year 2026 Reviewing Strategic Alternatives Related to its TTEC Digital Business Segment AUSTIN, Texas, Aug. 10, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the second quarter ended June 30, 2026. “Second quarter 2026 was a challenging quarter with performance tha

AUSTIN, Texas, Aug. 03, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience, announced today that TTEC will release its earnings results after market close on Monday, August 10, 2026, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m. ET on Tuesday, August 11, 2026. You are in